How we handle phone calls and consent.

Overview

Lava Rock Labs LLC ("we," "us," or "our") is committed to protecting your privacy and complying with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA) and regulations set forth by the Federal Communications Commission (FCC).

Our services

We provide AI-powered phone and text messaging services for businesses. Our business number (808) 493-1979 is used exclusively for:

• Inbound customer inquiries
• Client support requests
• Service information requests
• Business consultation scheduling

Express written consent

By providing your phone number to Lava Rock Labs through any of the following methods, you expressly consent to receive calls and text messages from us:

• Submitting a contact form on our website
• Calling or texting our business number
• Emailing us directly
• Signing a service agreement

What you're consenting to

• Call types: Service updates, appointment reminders, support follow-ups, and account notifications
• Frequency: As needed based on your service plan or inquiry
• Technology: Calls may be made using automated technology or artificial intelligence
• Cost: Standard message and data rates may apply

Opt-out methods

You can revoke your consent at any time using any of these methods:

• Text "STOP" to any text message from us
• Email: admin@lavarocklabs.com with "Opt-Out" in the subject line
• Call: (808) 493-1979 and request to be removed
• Written request: Mail to Lava Rock Labs LLC, Kailua-Kona, HI 96740

We will process your opt-out request within 10 business days.

No spam policy

We do NOT:

• Sell or share your phone number with third parties
• Make unsolicited marketing calls
• Send spam or promotional messages unrelated to your service
• Call numbers on the Do Not Call Registry without prior consent

Business number compliance

Our business number (808) 493-1979 is registered with Twilio for compliant AI-assisted calling and text messaging. We maintain proper documentation of:

• Express written consent from all recipients
• Opt-out mechanisms in every communication
• Monthly call and message volume monitoring

Data retention

We retain consent records for a minimum of 4 years as required by TCPA regulations. Your phone number and consent status are securely stored and only accessible to authorized personnel.

Updates to this policy

We may update this Consent Policy to reflect changes in our practices or legal requirements. The "Last Updated" date above indicates when the policy was last revised. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact us

If you have questions about this Consent Policy or our calling practices:

Lava Rock Labs LLC
Kailua-Kona, Hawaii 96740
Phone: (808) 493-1979
Email: admin@lavarocklabs.com
Website: lavarocklabs.com

Legal notice: This policy complies with the Telephone Consumer Protection Act (TCPA) of 1991, as amended, and applicable FCC regulations governing business calling and messaging services. By using our services, you acknowledge that you have read and understood this Consent Policy.