Privacy Policy | Lava Rock Labs

This Privacy Policy describes how Lava Rock Labs LLC ("we," "us," or "our") collects, uses, and protects your information when you use our website and AI consultancy services.

Information we collect

Information you provide

Contact information (name, email address) when you contact us
Project requirements and business information during consultations
Technical specifications for AI system implementations
Communication preferences

Information automatically collected

Website usage data and analytics
IP address and browser information
Cookies and similar tracking technologies
Device and browser characteristics

How we use your information

To provide and improve our AI systems consultancy services
To respond to your inquiries and communicate with you
To send project updates and relevant business communications
To analyze website usage and improve user experience
To develop and refine our agentic systems and AI solutions
To comply with legal obligations

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

With your explicit consent
To comply with legal requirements or court orders
With trusted service providers who assist in our operations, subject to confidentiality agreements
In connection with a business transfer or merger

No mobile phone number or other mobile information collected for text messaging purposes will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging (SMS)

If you speak with our AI phone assistant, Sarah, and verbally agree to receive a text message, we may send you SMS messages to confirm appointment details, provide information you requested, or follow up on your inquiry. Message frequency varies based on your interaction with us. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP, or reply HELP for help. Your mobile number is used only for this purpose and is not shared with third parties for marketing or promotional purposes. See our Consent Policy for full details on how consent is collected.

Data security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Industry-standard encryption for data transmission
Secure storage with access controls
Regular security audits and updates
Employee confidentiality agreements

No internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and tracking

We use cookies and similar technologies to remember your preferences, analyze website traffic, improve website functionality, and enhance user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Your rights

You have the right to:

Access and review your personal information
Request corrections to inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request data portability
Withdraw consent for data processing

How to request data deletion

Send an email to admin@lavarocklabs.com with the subject line "Data Deletion Request," including your full name, the email address associated with your data, and what you want deleted. We respond within 30 days and delete your data as requested, unless we're legally required to retain it.

For all other privacy rights, contact us at admin@lavarocklabs.com.

Data retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary based on the nature of the information collected, legal and regulatory requirements, active business relationships, and legitimate business purposes. We securely delete or anonymize your data when it is no longer needed.

Children's privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at admin@lavarocklabs.com, and we will take steps to delete such information.

International users

If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer and acknowledge that the United States may have different data protection laws than your country of residence.

AI and machine learning data

As an AI systems consultancy, we may use aggregated, anonymized data to improve our AI models and algorithms, develop better conversational AI experiences, enhance our agentic systems capabilities, and conduct research and development. We do not use personally identifiable information for AI training without your explicit consent.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the new policy on this page, updating the "Last Updated" date above, and sending email notification for significant changes if you have provided your email. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: admin@lavarocklabs.com
Location: Kailua-Kona, Hawaii

How we protect your data.